Terms of service

OVERVIEW

Welcome to RE-IN! The terms "we", "us" and "our" refer to RE-IN. RE-IN operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). RE-IN is operated on Shopify, which enables us to provide you with the Services.

The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and obligations when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers of warranties and limitations of liability.

By visiting or using our Services, or interacting with our Services, you agree to these Terms of Service and our Privacy Policy [https://www.re-in-studio.de/policies/privacy-policy]. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in the state or province of your residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including to access or browse our online shops or to purchase the products and services we offer, you may be asked to provide certain information, e.g. your email address, billing, payment, and shipping information. You confirm that all information you provide in our shops is accurate, current, and complete, and that you have all necessary rights to provide this information.

You are solely responsible for the security of your login credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to third parties.

SECTION 2 – OUR PRODUCTS

We have made every effort to accurately display our products and services in our online shops. Please note, however, that the colors or appearance of products may differ from what is displayed on your screen, depending on the type of device you use to access the shop, as well as your device's settings and configuration.

We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations or match the images or representations in our online shops.

All product descriptions may be changed at any time and without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. RE-IN reserves the right to accept or refuse your order at our discretion, for any reason. Your order is not accepted until RE-IN confirms acceptance. We must receive and process your payment before your order can be accepted. Please review your order carefully before submitting it, as RE-IN may not be able to accommodate cancellation requests after an order has been accepted. If we do not accept an order, or if we modify or cancel it, we will attempt to notify you via the email address, billing address, and/or phone number provided with the order.

The return or exchange of your purchases is governed exclusively by our Return Policy [https://www.re-in-studio.de/policies/refund-policy].

You represent and warrant that your purchases are intended for your personal or household use and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions may change without prior notice. The price charged for a product or service is the price in effect at the time the order is placed and will be listed in your order confirmation email. Unless expressly stated otherwise, the prices listed do not include taxes, shipping costs, handling fees, customs duties, or import charges.

Prices listed in our online shops may differ from prices in our physical stores or in online shops and other stores operated by third parties. We may from time to time offer promotions related to our Services that may affect pricing and that are subject to separate terms and conditions. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our shops. You agree to promptly update your account information and other data, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use this credit card for the purchase, (iii) charges you incur will be honored by your credit card company, and (iv) you will pay charges you incur at the stated prices, including shipping and handling fees and any applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We assume no responsibility for delays caused by shipping carriers, customs clearance, or events beyond our control. Once we have handed over the goods to the shipping carrier, ownership and risk of loss transfer to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, advertisements, images, graphics, product reviews, videos, and audio files, as well as their design, selection, and arrangement, are the property of RE-IN, its affiliates, or licensors, and are protected by German and international laws for the protection of intellectual property, including patent, copyright, and trademark law.

These Terms permit you to use the Services solely for your personal, non-commercial use. Without our prior written consent, you may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit, or create derivative works from any materials on the Services. Except as expressly provided herein, nothing in these Terms grants you a license or other rights under any patent, trademark, copyright, or other intellectual property of RE-IN, Shopify, or any third party, and nothing shall be construed as granting such a license or other right. Unauthorized use of the Services may constitute a violation of German and international intellectual property laws. All rights not expressly granted herein are reserved by RE-IN.

The names, logos, product and service names, designs, and slogans of RE-IN are trademarks of RE-IN or its affiliates or licensors. You may not use these trademarks without RE-IN's prior written permission. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be given access to customer tools offered by third parties as part of the Services. We do not monitor these tools and have no control or influence over them.

You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions, and without any endorsement. We assume no liability whatsoever for damages arising from or related to your use of optional third-party tools.

Any use of the optional tools offered through the website is entirely at your own risk and discretion. You should therefore familiarize yourself with and accept the terms of use of the respective third-party tools.

We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features will also be considered part of the Services and subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party features). We are not responsible for reviewing or evaluating the content or accuracy of materials or third-party websites you access. If you leave the Services to access such third-party materials or websites, you do so at your own risk.

We are not liable for damages related to your access to external websites or your purchase or use of products, services, resources, or content on external websites. Please carefully review the policies and practices of the third party and make sure you understand them before engaging in a transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the respective third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

RE-IN is operated on Shopify, which enables us to provide you with the Services. However, all sales and purchases you make in our shop are made directly with RE-IN. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and RE-IN, including any injuries, damages, or losses resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with RE-IN.

SECTION 10 – PRIVACY POLICY

All personal data we collect through the Services is subject to our Privacy Policy, which can be viewed here [https://www.re-in-studio.de/policies/privacy-policy], and certain personal data may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you confirm that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal data related to your access to and use of the Services in order to provide and improve the Services for you. Data you submit to the Services will be transmitted and disclosed to Shopify as well as to third parties, who may be located in a country other than your country of residence, in order to provide you with services. For more information on how we, Shopify, and our partners use your personal data, please see our Privacy Policy [https://www.re-in-studio.de/policies/privacy-policy].

SECTION 11 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial purposes. For example, we may use our rights under this license to operate, provide, evaluate, expand, improve, and promote the Services, and to fulfill our obligations and exercise our rights under the Terms of Service.

You further represent that: (i) you own or control all necessary rights to any Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms. We are and remain under no obligation to (1) keep your Feedback confidential; (2) pay you compensation for your Feedback; or (3) respond to your Feedback.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates a party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any third-party rights. This includes copyrights, trademark rights, privacy rights, personality rights, or other individual or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene statements, or contain computer viruses or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate any other person, or otherwise mislead us or third parties as to the origin of Feedback. You are solely responsible for any Feedback you provide and for its accuracy. We assume no responsibility or liability for Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on or in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, and to change or update information or cancel orders if information is inaccurate at any time (including after you have submitted your order).

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly, for the following purposes: (a) for unlawful or malicious purposes; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against our employees or other persons; (e) to submit false or misleading information; (f) to transmit, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to send or facilitate the sending of advertising or promotional material, including junk mail, chain letters, spam, or similar unsolicited messages; (h) to impersonate or attempt to impersonate another natural or legal person; or (i) to otherwise engage in conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, in our determination, may harm RE-IN, Shopify, or users of the Services, or expose them to liability.

Furthermore, you agree not to: (a) upload or transmit viruses or other types of malicious code that are used or could be used in a manner that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or otherwise exploit any portion of the Services; (c) collect or track the personal data of others; (d) use the Services for spam, phishing, pharming, or pretexting; (e) use robots, spiders, scraping tools, data collection and extraction tools, automated devices or processes, AI tools (e.g. agentic AI), or automated or manual means to access the Services; or (f) interfere with, circumvent, or manipulate the security or authorization features, the robot exclusion header, or other measures we use to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time and without notice if we determine that you have violated any part of these Terms.

SECTION 14 – AGENTS

14.1 This section ("Agent Terms") applies if you use, permit, enable, or cause the use of an Agent to access, use, or interact with the Services. "Agent" means any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of a natural or legal person, and that may be executed on behalf of or using a person's device without direct supervision.

14.2 No Agent may access, use, or interact with the Services unless it identifies itself at all times and acts in strict compliance with the requirements in Section 14.4 below. Furthermore, no Agent is permitted to access, use, or interact with the Services if we have requested that it refrain from accessing, using, or interacting with a Service.

14.3 We may, including through technical measures, restrict whether and how an Agent accesses, uses, and interacts with the Services.

14.4 Agents: (i) must indicate in all HTTP/HTTPS requests that the request originates from an Agent, and disclose the name of the Agent by including the following in the request's User-Agent string: "Agent/[Agent name]"; (ii) may not conceal or disguise that access, use, or interaction originates from an Agent, for example by (a) imitating human behaviors and interaction patterns, or (b) completing or bypassing CAPTCHAs or measures designed to distinguish computer use from human use; (iii) must respond truthfully to questions or prompts intended to determine whether interactions originate from a human or a computer; (iv) may not circumvent or otherwise avoid measures designed to prevent, restrict, modify, or control whether and how Agents access, use, or interact with Shopify Consumer Services.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion, at any time and without notice, and you will remain obligated to pay all amounts due up to and including the date of termination.

The following sections shall survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information provided on or through the Services is for general informational purposes only. We make no warranty as to the accuracy, completeness, or usefulness of this information. Any reliance on such information is at your own risk. We disclaim any liability and responsibility arising from reliance on such materials by you or other visitors to the Services, or by third parties who become aware of their content.

UNLESS EXPRESSLY STATED BY RE-IN STUDIO OHG, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED FOR YOUR USE ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR PROHIBIT THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, RE-IN STUDIO OHG, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, OR SPECIAL DAMAGES, PUNITIVE DAMAGES, CONSEQUENTIAL DAMAGES, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM IN ANY WAY RELATED TO YOUR USE OF THE SERVICES OR A PRODUCT, INCLUDING BUT NOT LIMITED TO ERRORS AND OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OF THE SERVICES OR CONTENT (OR PRODUCTS) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The above limitation of liability does not apply to damages resulting from injury to life, body, or health, damages caused by intent or gross negligence, or claims under the German Product Liability Act.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless RE-IN, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to third parties arising from or related to (1) your breach of these Terms of Service or documents incorporated herein by reference, (2) your violation of applicable law or third-party rights, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a delay in notification will not relieve you of your obligations unless it causes you significant prejudice. We may control the defense and settlement of such a claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (which shall not be unreasonably withheld). You will cooperate in defending against indemnification claims, including by providing relevant documents.

SECTION 19 – SEVERABILITY

Should any provision of these Terms of Service be found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. The validity and enforceability of the remaining provisions shall not be affected by such a finding.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules we post on this website or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals between you and us, whether oral or written (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the party that drafted this document.

SECTION 21 – ASSIGNMENT

Without our prior written consent, you may not delegate, assign, or transfer this agreement or your rights and obligations under these Terms; any such attempt shall be void. We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or notice to you.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide Services to you shall be governed by and construed in accordance with German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you, as a consumer, have your habitual residence in another country of the European Union, the mandatory consumer protection provisions of that country shall remain unaffected by this choice of law. For merchants, the place of jurisdiction shall, to the extent permitted by law, be the registered seat of RE-IN Studio OHG.

SECTION 23 – HEADINGS

The headings used in this agreement are for convenience only and do not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE

The most current version of the Terms of Service is available on this page at any time.

We reserve the right to update, change, or replace any part of these Terms of Service at our discretion by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms as required by applicable law, and such changes will take effect on the date specified in the notice. By continuing to use or access the Services after changes to these Terms of Service have been posted, you agree to those changes.

SECTION 25 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to info@re-in-studio.de.

Our contact details are listed below: RE-IN Studio OHG info@re-in-studio.de Grabenstraße 10 74321 Bietigheim-Bissingen +49 173 5618527 Commercial register number: HRA 741789 VAT ID: DE400387279